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  • Head-Grievance Redressal Officer 

    If the response received from the Company is not satisfactory or no response is received within two weeks(Business Days) of contacting the Company, the matter may be escalated to:

     

    a.) Email: customerfirst@dhflpramerica.com

     

    b.) Head Grievance Redressal Officer
    DHFL Pramerica Life Insurance Company Ltd.,
    4th Floor, Building No. 9 B, Cyber City,
    DLF City Phase III, Gurgaon – 122002

  • IRDA- Grievance Redressal Cell 

    If after contacting the Company, the Policyholders query or concern is not resolved satisfactorily or within timelines the Grievance Redressal Cell of the IRDA may be contacted.

     

    a.) Call Center Toll Free Number – 155255 

     

    b.) Email Id: complaints@irda.gov.in

     

    c.) Complaints against Life Insurance Companies:
    Insurance Regulatory and Development Authority
    Consumer Affairs Department
    United India Tower, 9th floor, 3-5-817/818,
    Basheerbagh, Hyderabad – 500 029

    d.)In case the complaint is not addressed or a
    satisfactory resolution is not provided by the Insurer
    you may escalate your complaint to the IRDA on its
    online facility (Integrated Grievance Management
    System) which helps policyholders register
    complaints and track their status. For this purpose,
    you may login in to www.igms.irda.gov.in. Log a Complaint

  • Insurance Ombudsman

    The office of the Insurance Ombudsman has been established by the Government for the redressal of any grievance in respect of life insurance policies.

     

    In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman if your grievance pertains to:

    • Insurance claim that has been rejected or dispute of a claim on legal construction of the policy

    • Delay in settlement of claim

    • Dispute with regard to premium

    • Non-receipt of your insurance document

     

    The address of the Insurance Ombudsman may be obtained from the following link on the internet Link https://www.irdai.gov.in/ADMINCMS/cms/NormalData_Layout.aspx?page=PageNo234&mid=7.2

    The complaint should be made in writing duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.

    As per provision 13(3)of the Redressal of Public Grievances Rules 1998,the complaint to the Ombudsman can be made only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer within a period of one year from the date of rejection by the insurer if it is not simultaneously under any litigation.

     

    For details on policy and claims servicing timelines please click here.